Refund Policy

Need to Return Your Purchase? It’s easy! 

SHIPPING INSTRUCTIONS OF RETURN PRODUCT

All of the return requests must be approved by topmagnetmount.com. Customer must provide all the data required and send the application, once approving, we will issue a ticket number. All of the return shipments must follow below instructions:

  1. Return parcel must include all of the accessories or materials that we asked
  2. Leave a note inside the return package by including the following details:

*topmagnetmount.com return ticket number

*Return product name and quantity

*A short description of the problem occurred with this product

To avoid high import duties or taxes on the return package, please avoid using an express courier like DHL, FedEx, UPS, TNT or similar ones. We suggest using Post EMS or registered post mail. If any import duties, taxes or related charges incurred during the return process, the customer will be liable for it. If the customer refuses to pay the costs incurred during the return process, topmagnetmount.com will not take any responsibility or actions for the return product or parcel.

Any return without prior application or without topmagnetmount return ticket number will be rejected by us.

APPLICATION INSTRUCTIONS

Please send your application to [email protected] with all the data required as below listed:

DOA:

*topmagnetmount.com order number

*Screenshot of customer’s complaint mail or dispute received

*Problem description

*Clear video shows the problem

Defective product on arrival:

*topmagnetmount.com order number

*Screenshot of customer’s complaint mail or dispute received

*Problem description

*Clear video shows the problem

Incorrect product on arrival:

*topmagnetmount.com order number

*Screenshot of customer’s complaint mail or dispute received

*Problem description

*Clear video or photos show the problem

Never arrived:

*topmagnetmount.com order number

*Screenshot of customer’s complaint mail or dispute received

RMA:

*topmagnetmount.com order number

*Screenshot of customer’s mail or dispute received

*Problem description

*Clear video shows the problem

Return and Refund Policy can be applied to all the products sourced by topmagnetmount.com  except for electronic related products.

The validity period of this warranty is 7 days after delivery or 40 days after shipment with untraceable delivery.

  • DOA (dead on arrival)

If the product arrives broken or is not working, please contact us within 7 days from the delivery and follow the application instructions, email us your application with data required. topmagnetmount.com will review the application and, if approved, solve it by re-shipping a new product at topmagnetmount.com expense or by a refund. If we ask you to return the product, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included. If any accessory is missing, we may charge you the cost. Once the product arrives in our warehouse, we will review the application and, if approved, solve it by re-shipping or a refund. All the return shipping fees will be covered by topmagnetmount.com

  • Defective product on arrival

We always take care of proper packaging to ensure the products shipped are in their best conditions, however, damage still can happen during the transportation. So, if the product arrived damaged or defective, please contact us within 7 days from the delivery and follow the application instructions, email us your application with data required. TopMagnetMount will review the application, and if approved, solve it by re-shipping a new product at TopMagnetMount expense or by a refund. If we ask you to return the product, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included. If any accessory is missing, we may charge you the cost. Once the product arrives in our warehouse, we will review the application and, if approved, solve it by re-shipping or a refund. All the return shipping fees will be covered by TopMagnetMount

  • Incorrect product on arrival

If the wrong product is delivered (differs from the one that is been ordered such as wrong color, wrong size, wrong model etc.) please contact us within 7 days from the delivery and follow the application instructions, email us your application with data required. TopMagnetMount will review the application and, if approved, solve it by re-shipping a new product at TopMagnetMount expense or by a refund. If we ask you to return the product, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included. If any accessory is missing, we may charge you the cost. Once the product arrives in our warehouse, we will review the application and if approved, solve it by re-shipping or a refund. All the return shipping fees will be covered by TopMagnetMount.

Due to different batches of the production, products may come from different production lots, therefore the product logo or packaging the customer received may appear different from previous shipments or from the photos displayed on our App or website. If all the physical appearance or the functions of the product are correct, this case will not be included in the free re-shipping policy of incorrect product.

  • Unsatisfactory product

TopMagnetMount Return and Refund Policy can only be applied when errors or malfunctions related to the product functions or specifications occur. If the customer does not like the product, we will not accept any application or dispute.

  • Never arrived

Shipping can be affected by many factors. Comparing with carriers such as DHL, FedEx or UPS, the shipping methods used for TopMagnetMount, such as Special line, ePacket or Registered Post Mail are cost-down options and therefore it does exist on a certain percentage of unsuccessful delivery with uncertain reasons. We have no ability to get involved in the operations or transit arrangement of the Post or local carriers. TopMagnetMount, in an attempt to go above and beyond the standard service, provides a free reship or refund for never arrived cases with the following conditions:

  1. Parcels shipped with Special line or ePacket: if the tracking number doesn’t show any new update in more than 30 days and forwarder cannot provide any info about the delivery.
  2. Parcels shipped with Special line or ePacket: if the parcel is not delivered after 60 days and forwarder cannot provide any info about the delivery.

To ask for reship or refund, the customer can follow the application instructions, email us your application with data required, TopMagnetMount will review the application and, if approved, solve it by arranging a free reship or a refund.

Due to international shipping limits and complex customs or shipping issues in certain shipping countries, TopMagnetMount will not accept any delivery dispute for any of the following cases:

  1. Incomplete or incorrect shipping data: the complete shipping data should include correct shipping name, shipping address, shipping city, shipping province, shipping zip code, shipping country, and contact phone number

defined by forwarder or carrier.

  1. If the parcel arrives in the nearest agent office and is waiting for the customer to pick-up it due to unsuccessful delivery.
  2. Customer fails to pick up the parcel in nearest agent office, resulting in the parcel being returned back to shipper or carrier’s local warehouse.
  3. Parcels shipped with registered post mail
  4. Parcels shipped to the following countries: Mexico, Brazil
  5. Return and reship application is sent to TopMagnetMount after 60 days from the day TopMagnetMount shipped out the product.

Free reship or refund for never arrived items can be only applied once per order. This means that if the customer claimed a product never arrived TopMagnetMount will reship the item a second time. If this second item is also declared as never arrived, it won’t be reshipped a third time.

After 7 days and within one year from delivery

Please contact our customer service for any assistance, we will try our best to help.

TopMagnetMount reserves the right to update, change or replace any part on Return and Refund Policy by posting updates and/or changes to our website. Customer is liable to check this page periodically for changes. Customer’s continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Electronic Products Return & Refund Policy

The TopMagnetMount Electronic Products Return and Refund Policy can be applied to all the electronic products sourced and shipped by TopMagnetMount.

We provide a 3-month warranty for electronic products from its delivery date or 120 days after shipment with untraceable delivery.

  • DOA (dead on arrival)

If the product arrives broken or is not working, please contact us within 7 days from the delivery and follow the application instructions, email us your application with data required. TopMagnetMount will review the application and, if approved, solve it by re-shipping a new product at TopMagnetMount expense or by a refund. If we ask you to return the product, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included. If any accessory is missing, we may charge you the cost. Once the product arrives in our warehouse, we will review the application and, if approved, solve it by re-shipping or a refund. All the return shipping fees will be covered by TopMagnetMount.

  • Defective product on arrival

We always take care of proper packaging to ensure the products shipped are in their best conditions, however, damage still can happen during the transportation. So, if the product arrived damaged or defective, please contact us within 7 days from the delivery and follow the application instructions, email us your application with data required. TopMagnetMount will review the application, and if approved, solve it by re-shipping a new product at TopMagnetMount expense or by a refund. If we ask you to return the product, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included. If any accessory is missing, we may charge you the cost. Once the product arrives in our warehouse, we will review the application and, if approved, solve it by re-shipping or a refund. All the return shipping fees will be covered by TopMagnetMount.

  • Incorrect product on arrival

If the wrong product is delivered (differs from the one that is been ordered such as wrong color, wrong size, wrong model etc.) please contact us within 7 days from the delivery and follow the application instructions, email us your application with data required. TopMagnetMount will review the application and, if approved, solve it by re-shipping a new product at TopMagnetMount expense or by a refund. If we ask you to return the product, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included. If any accessory is missing, we may charge you the cost. Once the product arrives in our warehouse, we will review the application and if approved, solve it by re-shipping or a refund. All the return shipping fees will be covered by TopMagnetMount.

Due to different batches of the production, products may come from different production lots, therefore the product logo or packaging the customer received may appear different from previous shipments or from the photos displayed on our App or website. If all the physical appearance or the functions of the product are correct, this case will not be included in the free re-shipping policy of incorrect product.

  • Defective product within the warranty period (RMA)

All the electronic products sourced and shipped by TopMagnetMount can have a 3-month warranty for the defects in materials or manufacturing fault. The damages caused by, including but not limited to, artificial damage, accident, improper use, improper assembly, improper repair, improper maintenance, will not be covered by warranty.

Within the validity period of the warranty, if the product is found to be faulty, please contact us and follow the application instructions, email us your application with data required. The defective product must be returned to our warehouse by following our shipping instructions of the returned product, and the return shipping fees will be at the customer’s expense. If any import duties, taxes or related charges incurred during the return process, the customer will be liable for it. If the customer refuses to pay the costs incurred during the return process, TopMagnetMount will not take any responsibility or actions for the return product or parcel.

Once we have received the defective product and have confirmed the problem of the product, TopMagnetMount will provide free repair or free replacement or issue a refund and the choice of one of this solutions will be based on the product and its supply chain conditions. The return shipping fee after repair or for replacement will be at TopMagnetMount expense. Customer will be liable for any import duties or taxes on the new parcel.

Due to different batches of the production, products may come from different production lots, therefore the product logo or packaging the customer received may appear different from previous shipments or from the photos displayed on our App or website. If all the physical appearance or the functions of the replaced product are correct, this case will not be included in the free re-shipping policy of incorrect product.

  • Unsatisfactory product

Returns and Refund Policy can only be applied when errors or malfunctions related to the product functions or specifications occur. If the customer does not like the product, we will not accept any application or dispute.

  • Never arrived

Shipping can be affected by many factors. Comparing with carriers such as DHL, FedEx or UPS, the shipping methods used by TopMagnetMount, such as Special line, ePacket or Registered Post Mail are cost-down options and therefore it does exist on a certain percentage of unsuccessful delivery with uncertain reasons. We have no ability to get involved in the operations or transit arrangement of the Post or local carriers. TopMagnetMount, in an attempt to go above and beyond the standard service, provides a free reship or refund for never arrived cases with the following conditions:

  1. Parcels shipped with Special line or ePacket: if the tracking number doesn’t show any new update in more than 30 days and forwarder cannot provide any info about the delivery.
  2. Parcels shipped with Special line or ePacket: if the parcel is not delivered after 60 days and forwarder cannot provide any info about the delivery.

To ask for reship or refund, the customer can follow the application instructions, email us your application with data required, TopMagnetMount will review the application and, if approved, solve it by arranging a free reship or a refund.

Due to international shipping limits and complex customs or shipping issues in certain shipping countries, TopMagnetMount will not accept any delivery dispute for any of the following cases:

  1. Incomplete or incorrect shipping data: the complete shipping data should include correct shipping name, shipping address, shipping city, shipping province, shipping zip code, shipping country, and contact phone number defined by forwarder or carrier.
  2. If the parcel arrives in the nearest agent office and is waiting for the customer to pick-up it due to unsuccessful delivery.
  3. Customer fails to pick up the parcel in nearest agent office, resulting in the parcel being returned back to shipper or carrier’s local warehouse.
  4. Parcels shipped with registered post mail
  5. Parcels shipped to the following countries: Mexico, Brazil
  6. Return and reship application is sent to TopMagnetMount after 60 days from the day TopMagnetMount shipped out the product.

Free reship or refund for never arrived items can be only applied once per order. This means that if the customer claimed a product never arrived TopMagnetMount will reship the item a second time. If this second item is also declared as never arrived, it won’t be reshipped a third time.

After 7 days and within one year from delivery

Please contact our customer service for any assistance, we will try our best to help.

If you are not 100% satisfied with your purchase from TopMagnetMount you can return your item(s) for a full refund within 60 days of purchase. (Returns must be un-used, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original box or a damaged item do not qualify for a refund. Please note, you will be responsible for paying for return shipping, but if your return is accepted you will be reimbursed.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 365 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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